Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Indianapolis AI Automation
AI receptionists and business automation for Indianapolis companies.
EXCEL works with Indianapolis businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. Hendricks, Hamilton, and other surrounding counties belong in the setup only when your company serves them.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Indianapolis-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Indianapolis companies set their own hours. Commercial and residential calls can share a number, and the first question can separate them. The product is the same one used for any other EXCEL client: reception, intake, and the handoffs you approve.
How EXCEL works with Indianapolis companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
List the counties you cover. Commercial and residential rules can differ even on the same phone number.
Example conversation
Hypothetical example of one plumbing service call.
The restroom on our dock is flooding and we start receiving early. Is this a new call or are we on an account?
I can start a commercial request if this address is in the service area. I will ask whether you are an existing account, whether the water is shut off, and what time someone can be on site.
Account versus new commercial work is your split. The agent does not promise an early arrival that your rules do not allow.
What gets configured
Hours and time zone for Indianapolis
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Indianapolis workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Can commercial and residential calls use one Indianapolis number?
Yes, if that is how you work. The first questions can separate them so a dock emergency and a house call do not follow the same path.
Which time zone should the hours use?
The zone and the after-hours window you already publish. The agent uses that schedule rather than guessing.
Can counties around Marion be included one by one?
Yes. List them. A county you did not name should not be treated as covered.
How does follow-up work after the call?
A person can get the intake immediately, or a follow-up workflow can check back on an estimate you already sent. Discounts and promises stay with your team.
Is Elliot an Indianapolis receptionist?
No. It is a general demo. Your intake questions are written during the working session.