Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Cincinnati AI Automation
AI receptionists and business automation for Cincinnati companies.
EXCEL works with Cincinnati businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. If your work crosses into Kentucky or Indiana, those counties are a list you maintain. The agent should not guess across a state line.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Cincinnati-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
If your work stays in Ohio, or if it also includes specific counties in Kentucky or Indiana, that list is part of the configuration. Hours are set in Eastern Time. Licensing limits stay with your team.
How EXCEL works with Cincinnati companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
If you cross into Kentucky or Indiana, name the counties. If you do not, the first answer should say so.
Example conversation
Hypothetical example of one plumbing service call.
I am in Fort Mitchell. Do you come to Kentucky?
I will check the counties this company listed. If Fort Mitchell is included, I will take the job details. If it is not, I will say so and offer a callback for a person.
Crossing a river is a service-area flag you set. The agent does not decide whether you are licensed in that county.
What gets configured
Hours and time zone for Cincinnati
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Cincinnati workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Can one line accept both Ohio and Kentucky jobs?
Yes, if you list the counties and job types. The agent should refuse an address that is not on that list.
Does EXCEL decide where we are allowed to work?
No. Licensing, insurance, and who can take the job stay with your company. The agent only follows the boundary you wrote down.
Can after-hours rules differ by state?
They can differ by any rule you set: state, county, job type, or time of day. That is configuration.
How do we review the boundary later?
Service-area changes are part of keeping the system current. A place you add later should not be accepted before you add it.
Will Elliot know which counties we cover?
No. Elliot is a general demonstration. Your county list is added when your system is built.