About
EXCEL wasn’t created simply because AI became popular. It grew out of using automation to solve everyday problems inside a real operating business — missed calls, customer questions, repetitive administrative work, scheduling, and the constant challenge of doing more without creating more busywork.
That experience shaped the way we build. We start with the business problem first. Then we determine where AI actually makes sense.
EXCEL is operated by Excellence Business Solutions, LLC. We design custom AI receptionists, lead agents, scheduling systems, customer support, and business automation around the way each company already works. AI receptionists are a strong starting point. The broader work is an interconnected AI workforce.
801 W Big Beaver Rd Ste 300
Troy, MI 48084
Real implementation
Before offering AI systems through EXCEL, the founder built and tested automation inside his own operating cleaning company. The result is not a metric sheet — it is a working receptionist connected to real service-business workflows.
Custom AI should feel understandable. Timing depends on the business — we do not quote a generic turnaround.
01
We learn how your business handles calls, leads, scheduling, customer service, and exceptions.
02
EXCEL configures the AI around your actual workflows and business rules — not a generic script.
03
Where supported, we connect the tools your business already uses.
04
We test normal situations and edge cases before anything goes live.
05
The system deploys after you approve it.
06
Workflows can be modified as the business changes.