Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Chicago AI Automation
AI receptionists and business automation for Chicago companies.
EXCEL works with Chicago businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. The city and the suburbs can be one service area or a shorter list. You decide. The AI does not change because the address is in Illinois.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Chicago-area businesses remotely. EXCEL does not operate an office in Chicago.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Chicago companies set hours in Central Time and define how far they travel. A caller in the city and a caller in a suburb are different only if your rules say so.
How EXCEL works with Chicago companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
Write the city, the suburbs, or the counties you cover. The agent checks that list instead of guessing.
Example conversation
Hypothetical example of one plumbing service call.
There is a backup in a two-flat. Are you taking calls for this neighborhood?
I will check the service area this company set. I am not making a citywide promise. Is water still moving, and which floor is the backup on?
The neighborhood is a service-area check, not a claim about the metro. The agent captures the job and routes it under your rules.
What gets configured
Hours and time zone for Chicago
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Chicago workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Can EXCEL implement for a Chicago company without a local office visit?
Yes. Discovery is a call. The system goes on the number you already use, with Central Time hours unless you operate differently.
Can the service area be the city only?
Yes. It can also include specific suburbs if you list them. Unlisted places should get a clear no or a callback, not a guess.
Can it ask safety questions before offering a visit?
Yes. Active water, gas, or access questions can be required before a request is treated as urgent. You approve the tree.
Can one company use more than one Illinois number?
Yes, when you define which number, hours, and team each line represents. That is configuration, not a second EXCEL location.
Will Elliot know Chicago neighborhoods?
No. Elliot is a general demonstration. Neighborhood coverage is added to your system only if it is part of your service area.