Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Columbus AI Automation
AI receptionists and business automation for Columbus companies.
EXCEL works with Columbus businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. Cleveland and Cincinnati are part of the setup only if your service area lists them.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Columbus-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Columbus companies set Eastern Time hours and decide which calls are estimates, existing-client questions, or urgent work. If your line serves more than one team, the agent can send certificate requests one way and service calls another, using the paths you approve.
How EXCEL works with Columbus companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
Define the teams on the line and the cities you cover. Eastern Time hours are set to the schedule you publish.
Example conversation
Hypothetical example of one insurance office intake call.
I need a certificate of insurance by noon.
I can take the certificate request for staff. I will not make a coverage decision. Who is the insured, and where should it be sent?
Licensed decisions stay with people. The agent only captures the document request.
What gets configured
Hours and time zone for Columbus
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Columbus workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Can one Columbus number reach two different teams?
Yes. You name the paths. A document request and an urgent service call do not have to land in the same queue.
Can the AI make a coverage or legal decision?
No. It can capture a first notice or a question. Binding, clinical, and legal decisions stay with the people licensed to make them.
Are Cleveland and Cincinnati part of this setup?
Only if your service area includes them. Otherwise they are not added to your account.
Can appointments be requested even if the calendar is not connected yet?
Yes. The agent collects the visit type and the times that work. A person confirms the slot until a calendar connection is live.
Does the demo use a Columbus script?
No. Elliot is a general demonstration. Your approved answers are added when we configure the system.