Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Cleveland AI Automation
AI receptionists and business automation for Cleveland companies.
EXCEL works with Cleveland-area businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. Akron can be inside your service area. It is not assumed. You put it on the list or you leave it off.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Cleveland-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Cleveland companies set what counts as urgent after hours. Eastern Time hours, an on-call list, and a service area are the configuration. Detroit is included only if your service area says so.
How EXCEL works with Cleveland companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
List the suburbs you accept, such as Parma, and the situations that should wake someone.
Example conversation
Hypothetical example of one HVAC after-hours call.
The heat has been out since last night and a baby is in the house. Do you come to Parma?
I will check whether Parma is in the service area and whether this matches the after-hours list. Furnace or boiler, any gas smell, and can someone provide access?
Occupancy and safety questions follow your tree. The agent does not promise a truck. Your on-call list decides who is contacted.
What gets configured
Hours and time zone for Cleveland
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Cleveland workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Who decides that a Cleveland after-hours call is urgent?
You do. The agent asks the questions you approved and contacts someone only for the situations on that list.
Can Parma or Akron be included without a separate build?
Yes. They are service-area entries. One system can accept them, decline them, or treat them as a callback.
Can healthcare offices use this for scheduling only?
Yes. Administrative scheduling and routing are in scope. Diagnosis and clinical advice are not, unless a later project is explicitly built for that.
What does remote implementation include?
A working session, your number, your hours, your handoffs, and any calendar or inbox that can be connected securely.
Is Elliot configured for Northeast Ohio?
No. The demo is general. Urgency rules are written for your company during implementation.