Catastrophe overflow
Emergency restoration intake that pages on-call without improvising mitigation.
Restoration is overflow by nature: water in a kitchen at 2am, a fire board-up, a pack-out question. EXCEL captures occupancy, source, and whether a plumber already shut the water — and does not pretend to be the mitigation crew.
Be the company that answers the flood at 2am with a real intake.
Hear how an EXCEL receptionist can sound, then we tune it for a restoration company.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
You’re testing Elliot from our Restoration companies example. Elliot is a demonstration receptionist — not a pre-built Restoration companies dispatcher. Your live system would be configured around your own workflows.
Try ElliotYour microphone is only used during the live demo.
Calls a restoration company actually gets
Water extraction
Do you bill insurance directly?
Sewage backup
Can you come now?
Fire / smoke
Do I call my carrier first?
Mold concern
Mold concern is a real inbound conversation for a restoration company — captured with your fields, not a generic script.
Board-up
Board-up is a real inbound conversation for a restoration company — captured with your fields, not a generic script.
Insurance assignment
Insurance assignment is a real inbound conversation for a restoration company — captured with your fields, not a generic script.
Workflows worth automating in Restoration companies
Category of water → affected rooms → standing water → insurance The exits are yours.
Primary path
Category of water → affected rooms → standing water → insurance
Also: dry-out
Carrier assignment intake
Scheduling rules
Needs on the board: Immediate dispatch; Dry-out follow-up visits.
Qualification filter
Ask every time: Owner vs tenant; Insurance vs cash; Residential vs commercial.
How EXCEL could work in a restoration company
Industry knowledge is a starting point. The build follows how this company already operates.
24/7 emergency intake
Every hour of delay grows the job
Weather overflow
Callers do not know claim numbers
Claim-number capture
Overflow during weather events
Hypothetical: overnight water loss
Illustrative. Not a claim about insurance partnerships.
The supply line on the fridge failed. Water is in the hardwood and we have a baby upstairs.
I can start an emergency water-loss intake. Is the water shut off now, about how large is the wet area, and is anyone still in the home?
Occupancy and source drive your on-call rules. The agent does not promise dry-out times or talk to a carrier for you.
Nights, weekends, and overflow
Supply line burst while on vacation Storm flooding Overflow and nights use the same knowledge as daytime — It should not invent an answer outside approved knowledge.
What gets configured
- Your meaning of “category 3” — not a generic glossary
- Your meaning of “dry-out” — not a generic glossary
- Your meaning of “board-up” — not a generic glossary
- Your meaning of “mitigation” — not a generic glossary
- Your meaning of “contents pack-out” — not a generic glossary
- Intake field: Owner vs tenant
- Intake field: Insurance vs cash
- Intake field: Residential vs commercial
When a person has to take it
Emergencies such as: Standing water. Anything missing from approved knowledge. Billing disputes, threats, and conversations you mark human-only.
Plan details live on the pricing page. Current plans are listed there.
EXCEL services that fit Restoration companies
The EXCEL services that usually fit this kind of work.
- AI Answering ServiceAfter-hours and overflow call answering built from the company’s services, hours, and routing rules — not a generic call center script.
- AI ReceptionistA custom AI receptionist that answers calls, handles approved questions, captures leads, routes callers, and supports scheduling around how the business already works.
- AI Lead Qualification AgentAsks the same qualifying questions every time, scores or routes opportunities using your rules, and keeps incomplete leads from reaching the calendar or the truck.
AI workflows for this industry
Dedicated service × industry pages — only when the workflow is actually different.
Related industries
Guides for this work
EXCEL implements from Troy, Michigan and remotely for companies across the United States. See markets.
Questions for this industry
Can it approve coverage?
No. It captures loss details. Coverage is between the customer and the carrier.
How would it handle a “water extraction” call?
Using your workflow: Category of water → affected rooms → standing water → insurance. It should not invent an answer outside approved knowledge.
Can it answer after hours for a restoration company?
After-hours coverage is a typical build. Example from this trade: Supply line burst while on vacation. You decide what is urgent enough to page someone.
Can it help with immediate dispatch?
It can always collect a complete request. Live booking happens when a calendar or scheduling system can be securely connected. Rules for immediate dispatch and dry-out follow-up visits are part of the build.
What does it ask before routing a restoration company lead?
You define the list. Typical fields in this catalog: Owner vs tenant, Insurance vs cash, Residential vs commercial. Unqualified work can still be treated politely.
What happens on an urgent category 3 call?
Urgent paths follow your rules. For this industry that includes: Standing water. The default is capture and route — not improvising a fix.
Does this replace the people at a restoration company?
No. It covers overflow, after hours, and the questions you already answer the same way. Judgment, exceptions, and sensitive conversations stay with people.
Where do Restoration companies see pricing?
EXCEL publishes Essential, Professional, and Custom plans on the pricing page. Fit depends on workflows, usage, and integrations — scoped in a consultation, not guessed here.
The first hour is intake and a page. Everything else is a person on site.
Bring the real call types. We will tell you what belongs in an agent and what should stay with people.