Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Tampa AI Automation
AI receptionists and business automation for Tampa companies.
EXCEL works with Tampa Bay businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. Hillsborough and nearby cities such as St. Petersburg belong on your list only if you serve them.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Tampa-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Tampa Bay companies set Eastern Time hours and which after-hours calls are urgent. A Saturday request is accepted, declined, or held for morning based on the rule you wrote. Hillsborough and St. Petersburg are on the service area only if you serve them.
How EXCEL works with Tampa companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
List the Tampa Bay cities you cover and the after-hours cases that should reach a person.
Example conversation
Hypothetical example of one HVAC after-hours call.
The air conditioning stopped and family is visiting. Do you service this part of Tampa today?
I will check today’s service area and the after-hours rule this company approved. Is any water leaking, and is anyone in the home who should not wait?
Occupancy can raise urgency only if your tree says so. The agent does not promise a technician.
What gets configured
Hours and time zone for Tampa
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Tampa workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Who defines a Tampa after-hours emergency?
You do. The agent asks your questions and contacts your on-call list only for the cases you marked.
Can St. Petersburg be on the same map as Tampa?
Yes, as a service-area choice. It is not added because the cities share a bay.
Can the AI promise same-day service?
Only when your capacity rule allows that promise. Otherwise it captures the request and the times someone is available.
Do Orlando and Miami use a different EXCEL product?
No. They are other cities where the same system is configured around a different company’s rules.
Will Elliot know our on-call rotation?
No. The demo does not have your roster. That roster is part of implementation.