Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Orlando AI Automation
AI receptionists and business automation for Orlando companies.
EXCEL works with Orlando businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. A turnover deadline and a repair can be captured as separate requests when that matches how you already work.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Orlando-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Orlando companies set Eastern Time hours and the jobs they accept. If your work includes a checkout window, that window is a field you defined, not a default.
How EXCEL works with Orlando companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
Define the request types you file and the Central Florida cities that are actually in your service area.
Example conversation
Hypothetical example of one cleaning service call.
Checkout is at 10 and the next arrival is at 4. Can you take a cleaning request for that window?
I can record the cleaning request and the access notes this company uses. I will not confirm the window unless the capacity rules allow it.
The deadline is captured. A person or your capacity rule decides whether the window can be promised.
What gets configured
Hours and time zone for Orlando
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Orlando workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Can a deadline be captured without promising it?
Yes. The agent can record checkout, arrival, and access, then leave the commitment to your rule or a person.
What if we are a trade company and not a property company?
Then the script is the one you use for service calls. EXCEL does not assign you a hospitality workflow.
Can Tampa be part of an Orlando service area?
Only if you list it. Sharing a state does not include it.
Can the AI text a guest or a customer?
Only when messaging is in scope and you have the consent rules you want. It is not turned on by being in Orlando.
Is Elliot themed for Orlando?
No. The demo is a general receptionist. Your request types are configured later.