Miami AI Automation

AI receptionists and business automation for Miami companies.

EXCEL works with Miami-area businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. Fort Lauderdale and West Palm Beach are included only when your service area says so. They are not assumed.

You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.

EXCEL is headquartered in Troy, Michigan and works with Miami-area businesses remotely.

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See how EXCEL works

Try Elliot and hear what an AI receptionist can sound like for a real business conversation.

Live demo

Meet Elliot.

Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.

Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.

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Your microphone is only used during the live demo.

Built around your business

Miami-area companies set Eastern Time hours and any languages the agent is allowed to use. A second language is scoped in discovery if you need it. It is not assumed. Fort Lauderdale is on the service area only if you add it. A floor and access notes are ordinary intake fields when the address needs them.

How EXCEL works with Miami companies

We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.

Start with the calls you already get

We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.

Keep the number customers use

Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.

Write down the service area

List the cities you cover and the languages the agent is allowed to use. Do not leave either one implied.

Example conversation

Hypothetical example of one HVAC service call.

Caller

The air conditioning is out on the 18th floor. The association told me to call this number.

EXCEL AI

I can take the unit, the access notes, and the urgency using the script this company approved. If this line is not set up for another language, I will capture a callback rather than guess.

Then

Language coverage is an explicit build. The agent records the unit and the access notes. It does not promise a technician.

What gets configured

Hours and time zone for Miami

The service area you actually run — ZIPs, counties, and the jobs you do not take

Approved answers for the questions your callers already ask

Who gets the handoff, and through which channel

Which calls are after-hours and which wait until morning

A working session on a call, with an in-person option in Troy when that helps

How implementation works

Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Miami workflows you actually run.

Plan details live on the pricing page. Current plans are listed there.

What EXCEL can automate

Reception, answering, scheduling, follow-up, and related workflows.

AI ReceptionistA custom AI receptionist that answers calls, handles approved questions, captures leads, routes callers, and supports scheduling around how the business already works.

AI Answering ServiceAfter-hours and overflow call answering built from the company’s services, hours, and routing rules — not a generic call center script.

AI Scheduling AgentScheduling AI that helps customers request or book appointments using the business’s hours, rules, and connected calendars when those connections are available.

AI Lead Qualification AgentAsks the same qualifying questions every time, scores or routes opportunities using your rules, and keeps incomplete leads from reaching the calendar or the truck.

Industries we support

EXCEL builds AI automation for businesses across industries including:

Property management companies HVAC Law firms Med spas Cleaning companies

Nearby markets

Orlando, FL

Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.

Frequently asked questions

Can the agent speak Spanish?

Only if that is an approved part of your build. This is not a default, in Miami or anywhere else.

Can Fort Lauderdale be on a Miami company’s service area?

Yes, if you serve it. The agent should check the list instead of treating the coast as one territory.

Can access notes include a floor and a contact?

Yes. Those are fields you choose to capture. The agent should not invent a building engineer or an arrival time.

How is implementation handled from Troy?

On a working session by call. Your number, your hours, and your approved answers are the build.

Does Elliot demonstrate a bilingual Miami receptionist?

No. Elliot is a general English demonstration unless a scoped project says otherwise. Your live system follows the languages you approve.

Bring the calls you want handled. We will tell you what belongs in an agent and what should stay with a person.

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