EXCEL

Shop floor

A service desk that still answers when both bays are full.

Shops lose work to voicemail during the 8am drop-off rush. EXCEL captures year, make, model, the concern, and whether the car is drivable — then requests a bay time. It does not invent that a part has arrived.

Get year/make/model and the symptom before the car hits the lot.

Hear how an EXCEL receptionist can sound, then we tune it for a auto repair shop.

Live demo

Meet Elliot.

Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.

You’re testing Elliot from our Auto repair shops example. Elliot is a demonstration receptionist — not a pre-built Auto repair shops dispatcher. Your live system would be configured around your own workflows.

Try Elliot

Your microphone is only used during the live demo.

Calls a auto repair shop actually gets

  • Check engine

    Do you work on my make?

  • Brakes

    Can I wait?

  • Oil change

    Do you have a loaner?

  • Won’t start

    Won’t start is a real inbound conversation for a auto repair shop — captured with your fields, not a generic script.

  • Status of a job

    Status of a job is a real inbound conversation for a auto repair shop — captured with your fields, not a generic script.

  • Drop-off window

    Drop-off window is a real inbound conversation for a auto repair shop — captured with your fields, not a generic script.

Workflows worth automating in Auto repair shops

Symptom → make/model/year → wait vs drop-off → diagnostic vs menu service The exits are yours.

  1. Primary path

    Symptom → make/model/year → wait vs drop-off → diagnostic vs menu service

  2. Scheduling rules

    Needs on the board: Drop-off windows; Waiter slots; Fleet accounts.

  3. Qualification filter

    Ask every time: Make you service; Year; Light vs heavy symptoms.

How EXCEL could work in a auto repair shop

Industry knowledge is a starting point. The build follows how this company already operates.

  • Symptom intake

    Phone vs bay

  • Drop-off booking

    Symptoms too vague to book a diagnostic

  • Status callbacks

    Warranty / parts delays

  • Reminders

    Symptom → make/model/year → wait vs drop-off → diagnostic vs menu service

Hypothetical: noise on the highway

Illustrative. Not a diagnosis of the vehicle.

Caller
There’s a grinding when I brake. Can I drop it this morning?
EXCEL AI
I can request a drop-off. Year, make, model, and is the car safe to drive here?
Caller
2018 Camry. It’s driveable. I need a ride to work.
Then
Shuttle or wait-in-lobby is a shop rule. The agent does not say the pads are the problem.

Nights, weekends, and overflow

Won’t start before work Overflow and nights use the same knowledge as daytime — It should not invent an answer outside approved knowledge.

What gets configured

  • Your meaning of “RO” — not a generic glossary
  • Your meaning of “diagnostic” — not a generic glossary
  • Your meaning of “waiter” — not a generic glossary
  • Your meaning of “drop-off” — not a generic glossary
  • Your meaning of “DTC” — not a generic glossary
  • Intake field: Make you service
  • Intake field: Year
  • Intake field: Light vs heavy symptoms

When a person has to take it

Emergencies such as: Stranded — capture location; towing is a separate workflow if you offer it. Anything missing from approved knowledge. Billing disputes, threats, and conversations you mark human-only.

Plan details live on the pricing page. Current plans are listed there.

EXCEL services that fit Auto repair shops

The EXCEL services that usually fit this kind of work.

AI workflows for this industry

Dedicated service × industry pages — only when the workflow is actually different.

Related industries

Guides for this work

EXCEL implements from Troy, Michigan and remotely for companies across the United States. See markets.

Questions for this industry

Will it diagnose over the phone?

It captures symptoms and vehicle info. Diagnosis stays with technicians.

Will it tell customers what is wrong with the car?

No. It captures the concern and history. Diagnosis stays with the technician.

How would it handle a “check engine” call?

Using your workflow: Symptom → make/model/year → wait vs drop-off → diagnostic vs menu service. It should not invent an answer outside approved knowledge.

Can it answer after hours for a auto repair shop?

After-hours coverage is a typical build. Example from this trade: Won’t start before work. You decide what is urgent enough to page someone.

Can it help with drop-off windows?

It can always collect a complete request. Live booking happens when a calendar or scheduling system can be securely connected. Rules for drop-off windows and waiter slots are part of the build.

What does it ask before routing a auto repair shop lead?

You define the list. Typical fields in this catalog: Make you service, Year, Light vs heavy symptoms. Unqualified work can still be treated politely.

What happens on an urgent RO call?

Urgent paths follow your rules. For this industry that includes: Stranded — capture location; towing is a separate workflow if you offer it. The default is capture and route — not improvising a fix.

Does this replace the people at a auto repair shop?

No. It covers overflow, after hours, and the questions you already answer the same way. Judgment, exceptions, and sensitive conversations stay with people.

The 8am rush should still produce a complete repair order, not a pile of callbacks.

Bring the real call types. We will tell you what belongs in an agent and what should stay with people.