Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Troy AI Automation
AI receptionists and business automation for Troy companies.
EXCEL works with Troy companies that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. EXCEL’s office is in Troy. Local companies can sit down for a working session here. Companies elsewhere use the same process on a call.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
The Troy office
EXCEL is based at 801 W Big Beaver Rd Ste 300, Troy, MI 48084. Discovery can happen here when an in-person working session is the right format, or on a call when that is easier.
Built around your business
Troy sits in the Detroit metro, with Birmingham, Rochester Hills, and other nearby cities a short drive away. Those names matter only if they are part of your service area. The AI does not behave differently because the office is on Big Beaver. Hours still follow the clock you set.
How EXCEL works with Troy companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
If your trucks or appointments run through Oakland or Macomb, put that on the service-area list.
Example conversation
Hypothetical example of one professional-services intake call.
I need a consult this week. I can come to the office or meet on video.
I can take the intake this office uses and offer the visit types they approved, in person or remote. What is this regarding, and which days work?
A calendar connects when it can be connected. The agent does not invent open times. A person still handles the conversation that needs judgment.
What gets configured
Hours and time zone for Troy
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
Whether discovery happens in the Troy office or on a call
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Troy workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Where is the EXCEL office?
801 W Big Beaver Rd Ste 300, Troy, MI 48084. That is the only EXCEL office. Book a time rather than dropping in.
Do you only work with Troy businesses?
No. The office is in Troy. Clients are in Michigan and in other states. Implementation can be in the office or on a call.
Can the AI use our existing phone system?
Yes. Keeping the number callers already have is the normal path. Connections to a calendar or CRM happen when those systems can be connected securely.
Can it handle after-hours calls?
Yes, if you want that coverage. You choose which calls wake someone and which ones wait until the next business day with a full message.
How do I see it before a working session?
Try Elliot for a general demonstration. It is not a Troy-specific build. Your live system is configured after we map your workflows.