Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Ann Arbor AI Automation
AI receptionists and business automation for Ann Arbor companies.
EXCEL works with Ann Arbor businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. Ypsilanti and the surrounding townships are part of the setup only when they are part of the area you serve.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Ann Arbor-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Appointment-based businesses and field-service companies can both use EXCEL. Visit length, who may book, and what must reach a person are rules you set. Eastern Time applies unless you operate on another clock. Ypsilanti is on the service area only if you add it.
How EXCEL works with Ann Arbor companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
List the cities and townships you accept, and the visit types a caller is allowed to request.
Example conversation
Hypothetical example of one dental appointment call.
I've had a toothache since last night. Do you have anything late this afternoon?
I can take an appointment request. Are you an existing patient, and are you having any swelling or trouble breathing?
The agent does not diagnose. It captures the request or books only the visit types this office allowed. Clinical decisions stay with the practice.
What gets configured
Hours and time zone for Ann Arbor
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Ann Arbor workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Can different visit types have different lengths?
Yes. A new consult and a short follow-up do not have to look the same. The agent uses the durations and calendars you connect.
Will it give medical, dental, or legal advice?
No. It collects the details you approved and routes anything that needs a licensed person. It should not invent an answer.
Can township addresses be in or out of the service area?
Yes. If you serve Ypsilanti or a specific township, list it. If you do not, the agent should say so.
How does a remote setup work from Troy?
A working session on a call covers the number, the hours, and the handoffs. Your visit types are added during that session.
Is the Elliot demo already set up for our practice?
No. It is a general receptionist demonstration. Your visit types are added during implementation.