Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Raleigh AI Automation
AI receptionists and business automation for Raleigh companies.
EXCEL works with Raleigh-area businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. Durham and other nearby cities are optional entries on your service area. They are not added automatically.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Raleigh-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Companies that book appointments set visit type, duration, and who may book. Eastern Time hours follow your calendar. Durham is on the service area only if you add it.
How EXCEL works with Raleigh companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
Define visit types first. Add Durham or other cities only where you actually see people.
Example conversation
Hypothetical example of one clinical scheduling call.
I want a procedure this Friday. I only have a lunch hour.
This office books a consult before that visit type unless you are already established for it. I can check the lunch windows they allow, and I will not promise Friday.
Eligibility stays with the provider. The agent follows visit-type rules and does not invent an opening.
What gets configured
Hours and time zone for Raleigh
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Raleigh workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Can a consult be required before a procedure is booked?
Yes. That is a visit rule. The agent can offer only the appointment types you marked as bookable.
Can Durham be on the same service area as Raleigh?
Yes, if you serve it. If you do not, the agent should not offer it.
What if the calendar connection is not ready?
The agent still captures the visit type, the preferred window, and the callback. A person places the hold.
Can urgent and routine calls be sorted?
Yes, with questions you approve. Pain, access, and existing-patient status are examples of sorts. Clinical judgment stays with the office.
Does Elliot book real Raleigh appointments?
No. Elliot demonstrates the conversation. Live booking requires your calendar and your rules.