Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Phoenix AI Automation
AI receptionists and business automation for Phoenix companies.
EXCEL works with Phoenix-area businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. A gated community is an access note you can capture. It is not a default, and Tucson is not included unless you add it.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Phoenix-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Phoenix-area companies set Mountain Time hours and decide which after-hours calls are urgent. If a no-cool call should page someone, that is a rule you write. Access notes, such as a gate code, can be fields on the intake. Tucson is a nearby city you can add, not an automatic service area.
How EXCEL works with Phoenix companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
Set Mountain Time hours, the cities you cover, and which after-hours situations should reach a person.
Example conversation
Hypothetical example of one HVAC after-hours call.
The air conditioning stopped and the gate code changed. Can someone still get in?
I can mark this urgent only if that matches the rule this company approved, and I will record the access note. I will not suggest bypassing the gate. Is anyone home who should not wait?
Urgency and access are fields you defined. The agent does not promise a technician or a gate workaround.
What gets configured
Hours and time zone for Phoenix
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Phoenix workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Can we mark some after-hours calls urgent and not others?
Yes. You write the situations that page someone. Other calls wait until morning with the details captured.
Can gate or access notes be part of the intake?
Yes, as fields you approve. The agent records them. It should not invent an entry method.
Is Tucson part of a Phoenix service area by default?
No. Add it only if your company serves it.
Which time zone are Phoenix hours stored in?
Mountain Time, without daylight saving, unless your company publishes a different schedule.
Is Elliot a Phoenix after-hours demo?
No. Elliot is a general demonstration. Your urgency list is added when the system is configured.