Start with the calls you already get
We list the request types, the questions you already ask, and the answers you are willing to approve. Those become the only answers the agent is allowed to give.
Dallas AI Automation
AI receptionists and business automation for Dallas companies.
EXCEL works with Dallas-area businesses that want to automate calls, scheduling, lead intake, customer follow-up, and repetitive administrative work. If your service area includes Fort Worth, Plano, or other parts of the metro, that boundary is part of the configuration. It does not change the product.
You keep the phone number customers already use. EXCEL defines what the agent may answer, what it must capture, and when a person takes over.
EXCEL is headquartered in Troy, Michigan and works with Dallas-area businesses remotely.
Try Elliot and hear what an AI receptionist can sound like for a real business conversation.
Live demo
Meet Elliot.
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
Elliot is a demonstration. Your live assistant is customized — this is not exactly how yours will behave.
Try ElliotYour microphone is only used during the live demo.
Built around your business
Dallas companies set Central Time hours and the cities they actually cover. Fort Worth can be included or left off. A caller in Plano is accepted when Plano is on your list. Intake can ask for the job, whether the property is residential or commercial, and any safety issue you want captured before a person takes the next step.
How EXCEL works with Dallas companies
We start from how your company already answers the phone, schedules work, and follows up — then configure the agent around those rules.
Keep the number customers use
Callers keep dialing you. The agent follows your hours and your handoff list, including after hours when you want that coverage.
Write down the service area
Say whether Fort Worth, Plano, and other cities are in bounds. Central Time hours follow the schedule you publish.
Example conversation
Hypothetical example of one electrical estimate call.
I need someone in Plano this week for a panel upgrade.
I can start an estimate request if Plano is inside the service area this company set. Is this a house or a commercial building, is there an outage or a burning smell, and which days could someone be there?
Safety questions come before scheduling. The agent does not promise a day that is not on your calendar. A person still owns the price and the visit.
What gets configured
Hours and time zone for Dallas
The service area you actually run — ZIPs, counties, and the jobs you do not take
Approved answers for the questions your callers already ask
Who gets the handoff, and through which channel
Which calls are after-hours and which wait until morning
A working session on a call, with an in-person option in Troy when that helps
How implementation works
Book a consultation. We will tell you what belongs in an agent and what should stay with people. Calendars, CRMs, and texting connect when those systems can be connected securely. Custom automation is scoped in discovery for the Dallas workflows you actually run.
Plan details live on the pricing page. Current plans are listed there.
What EXCEL can automate
Reception, answering, scheduling, follow-up, and related workflows.
Industries we support
EXCEL builds AI automation for businesses across industries including:
Nearby markets
Looking for the problem, not the city? See guides on missed calls, after-hours coverage, and cost.
Frequently asked questions
Can one system cover Dallas and Fort Worth?
Yes, when you define the cities or counties, the phone numbers, and the after-hours rules. Covering both is a service-area choice.
Can we keep our current Dallas phone number?
Yes. Callers stay on the number you already publish. The agent answers as your company.
Can it schedule, or only take a message?
Both are possible. Live booking needs a connected calendar and written visit rules. Otherwise it captures a complete request for your team.
How does remote implementation work?
A working session on a call maps hours, service area, approved answers, and handoffs. You do not travel to Troy unless you want to.
Will Elliot sound like a Dallas office?
No. Elliot is a general demonstration. Your live system is written around your workflows.