AI Receptionist · Cleaning
Cleaning phones fail when every caller is treated like a new square-footage quote. Property turnover has a lockbox and a same-day clock. Recurring clients are changing a day. Move-out wants the oven and the fridge. Those are not one script.
EXCEL captures job type, access, add-ons you actually sell, and whether this is a new quote or a change to an existing recurring visit. It does not invent a crew count or a dollar figure.
Hear an EXCEL receptionist. This demo does not have your lockboxes or your add-on menu.
Live demo
Tell him what kind of business you run and hear how an EXCEL agent could handle a real customer conversation.
You’re testing Elliot from our Cleaning companies example. Elliot is a demonstration receptionist — not a pre-built Cleaning companies dispatcher. Your live system would be configured around your own workflows.
Try ElliotYour microphone is only used during the live demo.
Airbnb turnovers call at 11am for a 3pm guest. Recurring clients want to skip this Thursday. Move-out quotes never ask about the oven. Keys and alarm codes land in a voicemail the owner plays at dinner.
Turnover vs recurring vs move-in/move-out vs one-time deep clean. Access: lockbox, alarm, pet, occupancy. Add-ons only from your menu (inside fridge, oven, windows). Recurring changes are account work, not a new estimate. Calendar when connected; otherwise a complete request.
Checkout time, next guest, lockbox, linen rules if you do them. Not a first-time walkthrough quote.
Identify the account. Change the visit. Do not re-quote the whole house.
Size, add-ons, access, dumpster if you do not haul. An estimator still prices new commercial or huge homes if that is your rule.
Turnover, recurring, move-out, one-time, commercial if you take it.
Key, lockbox, alarm, occupancy, pets.
Only items on your menu. No invented à-la-carte.
Checkout/guest, skip date, or move-out deadline.
Hypothetical. Not a live cleaning schedule and not a price list.
Guest checked out late. Next guest is at 3. Same recurring unit as always. Can you still do it?
I will treat this as a turnover on an existing unit, not a new house quote. Is the lockbox the same, and are there add-ons beyond the usual turnover checklist?
Same box. They left the oven dirty. I need that too.
Turnover, existing unit, oven add-on if that is on your menu, 3pm guest. I will not invent a crew size or a same-day surcharge. If the calendar is connected I will look; otherwise this is a complete request for the owner.
Keys and alarm codes should land in the process you approved — not in a chat log you cannot lock down.
Recurring clients text Sunday to skip Monday. Capture and confirm when the office can. Turnovers with a morning checkout follow your on-call if you actually run one; most cleaners do not page at midnight for a quote.
Broken lockboxes, a guest still in the unit, damage claims, commercial bids, anything that needs a walkthrough price.
Plan details live on the pricing page. Current plans are listed there.
This page is the intersection. The service and industry pages still stand on their own.
Not a dollar figure. It captures job type and add-ons. Pricing stays on your sheet or with a person.
If you connect the calendar or keep an account list, yes as a change — not as a new estimate.
Only through the process you approve. Do not dump codes into an unprotected transcript.
They should not. Linen and guest-ready is not a vacant oven-and-fridge move-out.
Only if the schedule actually says so. Hope is not a crew.
Only if you approve pricing rules. Many cleaners capture rooms, pets, and condition, then a person quotes.
Access notes can be captured and stored in the handoff. The AI should not invent a lockbox code.
Yes. Routing and escalation rules are defined with you. Anything outside approved scope can go to a person, a voicemail workflow, or a callback request.
Real implementation
Before offering AI systems through EXCEL, the founder built and tested automation inside his own operating cleaning company. The result is not a metric sheet — it is a working receptionist connected to real service-business workflows.
Bring the real call types. We will tell you what belongs in an agent and what should stay with people.